Frequently Asked Questions


If you don’t find the answers to the questions you are looking for please Call or Text: (305) 909-2686

 

Q: Does the price include set up and delivery?

A:  Yes and No, although there is a minimum of $150 in rentals additional fees may apply for areas farther out. Deliveries within a 10 mile radius of 33173 are free and anything past that will have travel fees. Prices on our site are for the product alone and anything additional such as generators or staff are not included in any pricing. Also prices do not include sales tax and the final price will show an additional 7% Florida State Sales Tax.

Q: Do you deliver to other cities?

A:  Yes, but once again please be aware that we offer 10 miles free delivery from 33173. Any order past the 10 mile marker will add travel fees.

Q: Does the standard 6 hour rental time include your set up time?

A:  No. We arrive early to set up so you get the entire rental time to play.

Q: When do you set up?

A:  That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. We will call or text the day before your event for a more accurate ETA.

Q: We’ve rented some really dirty Bounce Houses from other companies in the past. Are they always that dirty?

A:  No. The Bounce House will be cleaned when you get it. Just Bounce Miami cleans before and sanitizes on site. You will see us cleaning the unit at your site.

Q: Do we have to keep it plugged in the entire time?

A:  Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That’s why we require an outlet within 50ft of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.

Q: What about parks? Do parks have electricity?

A:  We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator which we can provide.

Q: What payments do you take?

A:  Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.

Q: What if we need to cancel?

A:  Please call our Office 305-909-2686 as soon as the need to cancel is realized

Q: Do you require a deposit?

A:  Yes all orders require a minimum $50 in a Credit Card deposit.

Q: Is Deposit Refundable?

A:  They are fully refundable if you cancel your order because of bad weather as late as the day of and as long as we haven’t removed anything from our trucks. If you cancel your order for any other reason your deposit will be held for a raincheck.

Q: How big are the jumps?

A:  All Jumps are different. Size should be indicated on our website. If not, please call and we will give you exact dimensions.

Q: What about the big jumps? Any special requirements?

A:  Check the requirements listed with each jump. Also, make sure you have at least a 5 foot wide access to the area where it will be set up. The jumps can weigh more than 650 pounds so we need a clear path with ample room and no obstacles. Without proper access you run the risk ruining your event so please let us know if you are not sure.

Q: What surfaces do you set up on?

A:  We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we cant set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.

Q: Can we see a copy of your contract and safety rules?

A:  Yes. There is a link in your receipt once you’ve ordered or you may contact our office.

Q: Are we responsible for the unit if it gets dirty or damaged in any way?

A:  Yes and no. Our units will arrive clean and be sanitized on site. Normal dirt from dirty feet, some grass or leaf debris is normal but excessive mud, sprays like silly string, any food or drinks, paint from face painting and/or accidents kids might have(Pee or Poop) will be your responsibility to clean or a minimum cleaning fee of $75 will be added to your bill. If damage occurs due to failure to follow our safety rules or negligence such as not turning off the blower in high winds, allowing animals in or near the unit, or allowing sharp object such as hard plastic toys then you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don’t want to be or put you in that situation which is why you need to follow all safety rules on the labels posted on your unit.

Still have a question? Call or Text: (305) 909-2686 Or email: Chris@JustBounceMiami.com